First Contact Resolution
0 %
Average Response Time
< 0 Seconds
Uptime for Critical Systems
0 %
Customer Satisfaction Score
0 %
We execute agile, precision-driven BPO support that keeps your systems running and your customers connected. Acting as an operational extension of your team, we manage backend functions that directly impact uptime, service quality, and business continuity.
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Define your goals and identify areas where Prima Systems can add value to your business
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We support a wide range of functions, including technical support (Tier 1 & 2), service desk operations, customer onboarding, billing support, field technician coordination, and telecom back-office processes.
Absolutely. We offer 24-hour support across multiple time zones, ensuring constant availability and rapid response for your end users and network operations.
We offer a unique mix of industry specialization and flexible delivery models.
Yes. Our staff is trained to use telecom systems, CRMs, billing software, and IT platforms.
Besides telecom, we serve software development firms, technology providers, and IT services companies requiring expert backend operations support.
We support a wide range of functions, including technical support (Tier 1 & 2), service desk operations, customer onboarding, billing support, field technician coordination, and telecom back-office processes.
Absolutely. We offer 24-hour support across multiple time zones, ensuring constant availability and rapid response for your end users and network operations.
We offer a unique mix of industry specialization and flexible delivery models.
Yes. Our staff is trained to use telecom systems, CRMs, billing software, and IT platforms.
Besides telecom, we serve software development firms, technology providers, and IT services companies requiring expert backend operations support.
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