Last Updated: March 25, 2025
For Prima Systems (“company/we/our/us”), the privacy and confidentiality of the information is of paramount importance. This policy explains who we are, why and how we process personal information and, if you are the subject of any of the personal information concerned, what privacy rights you have and how to get in touch with us, if you need to. By accessing this website and/or using our services, you agree to the collection and use of information in accordance with terms of this privacy policy.
We reserve the right to amend this privacy policy at any time, for any reason. The date of the last revision to this privacy policy will be indicated by the “Last Updated” date at the beginning of this page.
What sort of personal information about you do we process?
We may process personal information, when voluntarily provided by users or automatically through website interactions. Personal information relating to you that we process may include:
- Identifiers such as a real name and/or alias;
- Email address;
- Internet protocol address;
- Phone number;
- Or other similar identifiers.
Personal information does not include the following:
- Publicly available information from government records;
- Deidentified or aggregated consumer information;
- Information excluded from the CCPA’s scope, such as Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA).
Information we do not collect – Children
We do not knowingly collect personal information from children under the age of 16. We encourage parents and legal guardians to monitor their children’s internet usage and instruct their children to never provide information on other websites without their permission. If we become aware that a child under 16 has provided us with personal information without parental consent, we take immediate steps to delete such information.
Cookies
We do not use cookies on our website.
What do we do with your personal information?
We process your personal information for the following purposes:
- To provide and maintain our service(s), including monitor the usage of our service;
- To manage and administer our relationships with customers, suppliers or other users of our services;
- To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication;
- To keep our website and other systems safe and secure;
- We do not sell your personal information.
Mandatory Disclosures
We may disclose your personal information when we believe in good faith that disclosure is required by law, regulation or legal process, or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate and prevent measures against suspected or actual illegal activities or to cooperate with public and government authorities; (3) protect and defend ourselves against any third-party claims or allegations; (4) maintain the security or integrity of the our services; or (5) safeguard the rights and safety of the company, its workforce and others. This also includes compliance with subpoenas, court orders, or government requests.
Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws). This applies solely to the categories listed above.
User rights (California Consumer Privacy Act)
If you are a California resident, you have the following rights in relation to personal information we process:
- To be notified which categories of personal information are being collected and the purposes for which the personal information is being used.
- To request that we disclose information to you about our collection, use, or disclosure of personal information.
- To request the deletion of your personal information, subject to certain exceptions.
- Not to be discriminated against for exercising any of your consumer’s rights.
- To opt out of any sale of personal data (Note: we do not sell personal data/information).
- You may request that any incorrect personal information about you that we are processing be rectified.
- In certain circumstances (normally where the personal information has been provided by you and it is no longer necessary for us to continue to process it), you may be entitled to request that we erase the personal information concerned.
- Where we are processing personal information relating to you on the basis of your prior consent to that processing, you may withdraw your consent to processing, after which we shall stop the processing concerned.
Adherence to ISO 27001
In order to ensure the security of your personal information, we follow the rigorous standards set out by the ISO 27001 for information security management. It signifies our commitment to ensure the confidentiality, integrity and availability of this website visitor’s information. Being holder of ISO 27001 certification, we have implemented a comprehensive information security management system that includes risk assessment, regular audits and continuous improvement processes. By adhering to this certification, we demonstrate our commitment to maintaining the highest level of security for your information.
HIPAA Exclusion
This website does not collect or process Protected Health Information (PHI) as defined under Health Insurance Portability and Accountability Act (HIPAA). Any HIPAA covered data is excluded from this policy and handled separately under applicable regulations.
How to exercise your right of access to your personal information
In order to exercise your right(s) provided above, you can contact us:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
- By emailing us at compliance@primasystems.net
- By writing to us at the address below.
- Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable request related to your personal information.
Your request to us must:
We cannot respond to your request or provide you with the required information if we cannot:
- Verify your identity or authority to make the request.
- And confirm that the personal information relates to you.
We will disclose and deliver the required information free of charge within 45 days of receiving your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.
Any disclosures we provide will only cover the 12-month period preceding the verifiable request’s receipt.
Changes to this policy
Any change(s) we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.