Complaint Registration and Documentation
We receive and resolve customer complaints across all channels with fast response and professional care.
Investigation and Cause Analysis
Review each complaint thoroughly, assess urgency, and identify the underlying cause for effective resolution.
Escalation Coordination and Timely Follow-Up
Track every case closely, escalate when needed, and provide customers with continuous status updates.
Resolution and Compensation Processing
Deliver solutions, including compensation when applicable, while analyzing trends to prevent future issues.
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