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Healthcare BPO Services

At Prima Systems Healthcare BPO, we’re committed to transform the healthcare landscape by redefining patient care through innovative outsourcing solutions, keeping costs in control, increase patient and provider engagement.

Prima Systems Healthcare BPO is Redefining Patient Care

Prima Systems revolutionizes Healthcare BPO with customized, state-of-the-art solutions. We specialize in delivering seamless administrative, clerical, and clinical support to healthcare professionals, including doctors’ offices, hospitals, and medical facilities.

Healthcare BPO Solutions We Offer


Prima's Virtual Medical Assistant service efficiently handles up to 600 million patient calls for our clients.


Assisted a client in achieving savings of almost $94 million in overall medical expenses through the implementation of Prima's Customized BPO Solutions.


By leveraging automation, we strategically processed claims, significantly reducing instances of late and inaccurate payments, thereby preventing over $11 million in penalties.


25% Increased in Revenue Collection of our clients through Prima Systems quality RCM Services

Prima Outsourcing Benefits

Enhanced Efficiency

Our streamlined processes and advanced technologies enable healthcare organizations to optimize operations, reduce administrative burdens, and focus on delivering high-quality patient care

Innovative Solutions

From revenue cycle management and medical billing to clinical support services and IT solutions, our comprehensive range of outsourcing services empowers healthcare organizations to innovate, adapt, and thrive in a rapidly evolving healthcare landscape

Improved Access to Care

Through front desk support, remote patient monitoring, and virtual care services, we're expanding access to healthcare services

Compliance and Quality Assurance

With a strong emphasis on regulatory compliance and quality assurance, we ensure that healthcare organizations meet the highest standards of patient safety, data security, and ethical practices

Personalized Patient Engagement

Our patient support services prioritize personalized communication, proactive outreach, and patient education, fostering stronger patient-provider relationships and empowering individuals to take control of their health


Healthcare Outsourcing Industry Growth

The healthcare outsourcing industry’s growth, driven by the expansion and increasing adoption of outsourcing services within the healthcare sector, finds its roots in various factors. These factors have led to the outsourcing of a broad spectrum of healthcare-related functions to external service providers like Prima Systems. Rising Demand for Cost Efficiency: Healthcare organizations, including Prima


Utilizing Time Zone in Your Favor

Utilizing time zone differences to your advantage can be a strategic approach, particularly in the context of outsourcing and global collaborations. Here are some ways to make time zone differences work in your favor: 1. 24/7 Operations: Leverage time zone differences to establish a 24/7 operational cycle. When one team finishes work for the day,


7 Cost Savings through Business Outsourcing

Outsourcing can lead to cost savings for organizations in various ways. While the specific savings will depend on the type of outsourcing, the industry, and the outsourcing partner, here are some common ways in which cost savings can be achieved through outsourcing: It’s important to note that while outsourcing can yield cost savings, it also